Grandma Tea Gift Box

Frequently Asked Questions:

1. Where do you get your products?

Finding a reputable ethically sourced gemstone products is on the process. For now I try to find as good sources as I can and still is trying to have a sustainable and Eco-friendly practices and products. Products are personally handmade by myself. All banner products were designed and handcrafted by myself. This is a handmade company.

2. How do I get my wrist measurement?
If you do not have a tailor's tape, your piece of paper or string can function pretty much the same way. Wrap the paper or string around your wrist and mark with a pen or marker where the two pieces overlap. Then take your piece of paper or string and measure mark to mark on your ruler in centimeters.

3. How to cleanse crystals?
Although we cleanse the stones at the shop and before sending, at some point, you may need to cleanse your crystals. Included in your package are instructions on ways to do that.

4. Do I wear crystals on my left or right hand?
Included in your package are the details on how to wear your crystals. However, intention setting is more important that position.

5. Do you cleanse and charge the crystals before shipping them out?
Yes! I cleanse all items before ship them out to you. I place products on a Selenite plate overnight to recharge crystals. I guarantee that your items are cleansed so you can start working with them as soon as you receive them.

6. Do you customize?
As authors of crystal healing books have said, since crystals deal with energy, mixing stones is a bit tricky because some crystals clash with the energy of another. We have existing "mixed" stones in our collection such as the chakra, life path, and healing bracelets which you can check out. Some Mala necklaces have mixed stones as well. We continue to research on safe and powerful ways to combine stones and those in our inventory are found to be non-clashing.

Let us know your design idea and we will see if the combination does not clash and we will give you a quote.

7. Do you have an ALL-IN-ONE Bracelet?
In real crystal healing, as per our research, a real "all-in-one" bracelet does not exist. There are crystals that have multiple and versatile functions and can address most of a person's needs though. Check our website and those crystals that will attract you are the ones you really need.

8. Refund and/or exchange

 We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Your item must be unused and in the same condition that you received it. Only regular priced items may be refunded, sale items cannot be refunded. (Please see Return and Refund Policy for details)

9. Shipping (Please see Shipping Policy for details)

Shipping Methods: We use reliable shipping carriers to ensure that your orders are delivered safely and on time. Upon checkout, you'll have the option to select your preferred shipping method, with estimated delivery times provided.

Processing Time: Orders typically take 1-3 business days to process before they are shipped out. 

Delivery Time: Once your order is shipped, the estimated delivery time depends on your location and the chosen shipping method.

Order Tracking: Once your order is processed and shipped, you will receive a confirmation email with a tracking number.